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The Royal Bank of Canada Global Private Banking network and its employees are committed to respecting the confidentiality of clients' personal, business and financial information.
In many of the jurisdictions in which Royal Bank of Canada Global Private Banking is represented, this data is covered by legislation which regulates how data regarding clients can be gathered, stored and used. Such legislation also sets out your rights to access information relating to you and to correct information, which you believe is incorrect. For further information contact your Relationship Manager or any office in the Global Private Banking network.
Our Obligations
We gather and use personal, business and financial information only to provide you with the financial services you have requested, or to offer additional products and services that we believe might be of benefit to you.
As a responsible service provider, we are obliged to act in a trustworthy fashion whenever we:
- collect, maintain and safeguard client information
- share information with others
- promote our products and services
Collecting, Maintaining & Safeguarding Information
Client information refers to data that identifies or relates to a client, whether the client is an individual or a company. It includes information such as name, address, age, gender, identification numbers, assets, liabilities, income, payment records, health records and driving record.
In the case of a business client, it includes the above data plus names of officers / directors / owners / shareholders, fiscal year end, jurisdiction of incorporation, financial information, and the ownership structure and organization of the business.
You can help us maintain accurate records by letting us know when changes occur in your situation so we can update our records accordingly.
Most of the information we maintain concerning our clients is stored in computers that have built-in safeguards to ensure the privacy and confidentiality of that information.
Share Information with Others
Members of the Royal Bank of Canada Global Private Banking network will treat information regarding you confidential whether that information was acquired before or after you opened an account and whether the information originated from you or a third party. We will only disclose information to third parties about you in the following circumstances:
- Where you have provided your prior written consent; or
- Where we are compelled to do so by the laws of the jurisdiction in which you hold your account; or
- Where it is necessary to protect or defend Royal Bank of Canada group's interests (for example, if we need to return a cheque due to lack of funds); or
- Where it is in the public interest to do so (for example, where an account is held for an enemy in times of war); or
- Where we need to disclose information to other financial institutions for the purposes of fraud prevention.
Promoting Our Products & Services
If you do not wish to receive any further promotional literature or brochures regarding Royal Bank of Canada Global Private Banking's products and services, simply contact your Relationship Manager or send us your request using the "Contact Us" form on the Website.
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